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Frequently Asked Questions
Yes, Userful™ solution supports 60fps for video file playback. The Userful standard appliance is capable of playing a single 4k source at 60fps (and possibly even 2 simultaneous 4k sources at 60fps). It should also be possible to playback 6k at 60fps. Please note that this is applicable only for video file playback. Currently, Userful™ solution does not support 60fps for non-video content. Also, going from 30fps to 60fps doubles the load on the system CPU, offload card, and the network. Visit Nvidia Support for more details.
Though not typically recommended, it is possible on a small video-wall (e.g., a 2×2) to use less expensive TV mounting solutions and save some money. Setup will naturally take longer and there may be some imperfections in alignment so the savings may or may not be justified. For larger video walls (3×3 and larger) we strongly recommend using the Chief or alternative mounting solution designed specifically for video walls. While with a 2×2 you can access each of the 4 TVs from the exposed edges, with a larger video wall it becomes impossible to access individual displays without first removing neighbouring displays which is painfully cumbersome.
No. Userful will submit the changes in the license server when you request any changes to your current license. You just need to reboot your Userful host and ensure that Userful host is connected with the Internet while rebooting, this will automatically update the license status in your Userful host. But if you need to update the number of displays licensed, Go to Settings > Manage Licensing.
Though you can evaluate Userful software in trial mode, a purchased software license is required for deployment. Maintenance and support is an optional (but recommended) extra service which can be purchased that entitles you to free software updates, professional troubleshooting and support from Userful.
Userful™ software appliance is ideal for signage installations in retail, corporate, entertainment and hospitality environments as well as control room video wall solutions in security, process control, and transportation.
Any 32-Bit and/or 64-Bit Windows Application or emulators can be used with SOFTKLIX for all non-Windows OS/s e.g. Linux, iOS, Android etc.
- Windows Apps (via Remote Desktop Services, RDSH): are transposed via the SOFTKLIX technology. The same applies for Apps and the Windows Desktop Mode for one or multiple users at the same time to one or multiple/clustered subscribed hosts.
- Linux Apps: these are also transposed via the SOFTKLIX technology.
- Web Apps: these are made available via the SOFTKLIX technology through the local browser.
- SaaS Apps: SOFTKLIX is neutral to any browser based Apps e.g. Office365 or Google Apps or locally executed VoIP Clients. Recommendation: Better to install on local clients with local browser, instead of artificially utilizing the SOFTKLIX Server(s).
- SOFTKLIX VDI: The SOFTKLIX platform gives users FULL admin rights to manage a connection to any other SOFTKLIX VDI host(s) via the SOFTKLIX remote Deployment Center management tool. After the login process, users get their own Windows Desktop in full screen mode.
No. Users don’t need to install anything. Just type in ‘your’ domain name or the IP-Address of the CSP and run the SOFTKLIX services via the local web-based browsers e.g. Safari, IE, EDGE, Firefox, Chrome, Slimjet, Opera etc. The benefit of this, is that all communication goes through the SOFTKLIX web-based Login Access Client so no extra access client software needs to be installed, updated or maintained. The software installs or prepares everything automatically.
Yes. As long as the domains are freely available, they can be added. As an option, SOFTKLIX can also provide your own secure “preferred” domain or SSL certificates, e.g. HTTPS://MY-COMPANY.COM etc.
Yes. SOFTKLIX tries to ensure that only certified Data Centers are used worldwide. We choose our ‘best-of-breed’ partners carefully and insist that they supply the highest possible levels of security. Clearly, this service may vary from country to country, but it’s important to note that connectivity to the SOFTKLIX host incorporates a 128 Bit SSL connectivity (via HTML5, refer to SOFTKLIX PRO product).
The SOFTKLIX platform has been specifically developed to eliminate cost, complexity and dependencies, in order to avoid confusion and thus save significant time and hassle. SOFTKLIX is designed simply for human use, rather than complex only for geniuses to use. This is because SOFTKLIX supplies all the necessary tools and services to make life easy for our users. At SOFTKLIX we also ensure that updates and patches are automatically free of charge for our subscribers.
SOFTKLIX is 100% compatible with Windows and therefore conforms to the ‘de-facto’ market standards from Microsoft. This applies to both Windows Desktop AND Windows Server operating systems (refer to recommendations) even in hybrid (mixed) environments, under the Microsoft license Deployment agreements, for both Cloud and On-Premise or mixed desktop or Server O/S’s which can be clustered.
Yes! At SOFTKLIX, you are given ‘FULL’ admin rights, which mean that you are free to decide which of their preferred Apps or 3rdParty software or services you want to install on your own hosted platform environment. Users also have the ability to choose other ‘optional’ SOFTKLIX tools services and on-demand support.
At SOFTKLIX, we ensure that all our customers and partners have the freedom to remain independent from ‘giant’ vendors….which is becoming increasing less possible in today’s IT world. SOFTKLIX wants their users to determine the future of their own “VIRTUAL OFFICE / Computing-On-Demand”, either in their own rented Data Centre(s), On-Premise Servers, or in the Data Centre of their preferred CSP.
The SOFTKLIX strategy is to reduce the cost and simplify the delivery of IT so that users only have to choose the Apps or Desktops they require deploying via any independent remote data centre/server resources (as virtual or physical Windows machines).
Within a few mouse ‘KLIX’, Apps and Data are instantaneously hosted, giving the user the highest levels of security, simplicity and performance and all at the lowest ever costs. Not only that, but with SOFTKLIX, there are no additional hidden costs either initially, or in the future.
SOFTKLIX is lowest cost and easiest to user Virtualization platform….that delivers much more.
Technically, SOFTKLIX delivers the most independent Multi-Cloud, Application, Desktop and Windows VDI management infrastructure available today. SOFTKLIX hosted on your own private computers, via a data centre(s) [including public cloud environments] as well in a hybrid hosted environment (local and cloud). That said, uniquely with SOFTKLIX, you don’t need to have a great understand of technology.
Simply…
- Order
- Download
- Install
- Deploy
- Run your Virtual Apps or Virtual Desktops
Within minutes, you’re up and running with a full Computer/Application-on-Demand service, but with zero hassle, zero complexity and you can amend/cancel at any time. SOFTKLIX is very intuitive and there are no unnecessary complicated terminologies and you don’t need to have extensive prior SOFTKLIX technical knowledge as you would, with other technologies like… Azure, AWS, Google, Citrix or VMware.
SOFTKLIX is the only viable alternative to Citrix and VMware.
